Please note:
All goods purchased between the 1st of December - 25th of December 2008 can be returned up until the 14th of January 2009.
Our policy for handling returns depends upon whether goods are faulty or not:
FAULTY GOODS.
If you believe that you have received a product that is faulty then we ask you to return the product to us in order that we can test it. It would be helpful if you could provide a note explaining the fault in detail and a copy of your order. If it is found to be faulty we will ship you a replacement or give a refund and refund to you the cost of returning the product to us. You need to advise us of this cost so we know how much to refund.
If the product is found not to be faulty it is likely that you have purchased an incorrect product. In this case we would treat the return as a return of non-faulty goods as described below.
NON FAULTY GOODS.
If you decide within 7 days of receipt of a product that you do not want to keep them then they can be returned to us for a refund.
When the product is received we will check it to make sure that it is in good condition. If this is the case then we will refund your card to the value of the goods purchased.
You may want to return a product and have it replaced with an alternative product/size.
If so, then include a note with your return advising us of this, the replacement item will be sent out to you at our standard postage cost which is £4.80
HOW TO RETURN TO US.
It is your responsibility to ensure that returned goods actually get back to us so we suggest that you use the signed recorded 2nd class mail service. If you use a more expensive service and we are re-imbursing the postage cost we will not re-imburse more than the recorded 2nd class mail cost.
If the goods are not faulty the cost of returning them is your responsibility
RETURN ADDRESS:
Alexandra Sports Web Returns
141, Gladys Avenue
Portsmouth
Hampshire
PO2 9BD
United Kingdom.