Delivery & Returns

Everything you need to know about getting your order, and sending it back.

Click & Collect

FREE
  • Ready for collection within 48 hours (usually same day)
  • Email notification when ready
  • Collection from our Portsmouth location
Please bring a valid form of ID and your order confirmation.

Standard Delivery

£3.95
FREE for all orders over £75.00
  • Arrives within 2–5 working days
  • Dispatched within 24 hours
  • Dispatch days Monday–Friday

Express Delivery

£5.99
  • Arrives within 1–2 working days
  • Dispatched within 24 hours
  • Dispatch days Monday–Friday

Special Delivery (before 1pm)

£8.50
  • Arrives next day, guaranteed
  • Dispatched within 24 hours
  • Dispatch days Monday–Friday
Order must be placed before 1pm for guaranteed next-day delivery. Orders placed after this time are dispatched the next working day.

International Delivery

£19.95
  • Arrives within 3–14 working days
  • Dispatched within 48 hours
  • Dispatch days Monday–Friday
Due to EU customs policies, delivery times may be delayed.

Tracking information

If your order qualifies for a specific type of postage (e.g. next day or special delivery), your tracking number will be sent with your confirmation email.

If you have a ‘signed for’ parcel being delivered, the tracking code will only update once a signature is provided. You won’t see updates before this.

Track your order
14 days From delivery to return an item for a full refund.
60 days From delivery to return an item for an exchange, or for a full refund if faulty or defective.

We hope you love your purchase, but if it's not quite right, returning it is straightforward. Items must be unused and in original, resellable condition, including all packaging.

Items returned used or in a non-resellable condition may be sent back to your original delivery address, with return postage costs charged to you. For faulty or defective items, we'll cover return postage up to £5.00.

We understand that the right fit and style are essential for comfort and performance, which is why we recommend trying before you buy. If that's not possible and your purchase isn't quite right, simply return it and try again. If an item is damaged or unsuitable for resale, charges may apply and we'll notify you by email.

Returning online orders

Start a return through your account for the fastest way to send an item back.

Online returns

Returning by post

For all other returns, post your item to the address below with an enclosed returns form.

Download returns form

Returns address

Alexandra Sports
Unit B, Central Square Pavilion
1000 Lakeside, North Harbour
Portsmouth
PO6 3EN

Fast processing

We'll process your request the day we receive it, but please allow up to 7 working days. You can request a refund any time within 14 days from the date you received the item.

Missing deliveries

If your item hasn't arrived within the estimated time, contact us at 02392 698285 or [email protected] with your order details. We'll track your parcel and update you. Claims for missing items must be made within 28 days of the estimated delivery date.

Exceptions

Some orders may be delayed or require additional processing. These include:

  • Damaged or faulty items: if an item is found faulty before dispatch and no replacement is available, we'll contact you for alternatives or a cancellation.
  • Fraud prevention: if your order is flagged as potentially fraudulent, we may contact you for verification before processing.
  • Stock errors: our inventory updates every 5 minutes, but rare errors may occur. If an item is unavailable, we'll reach out to discuss your options.