Refund policy

No Hassle Returns, No Worries

We all change our mind from time to time, some people more than others! So we understand that you may wish to return an item for lots of different reasons; no worries!

How?

Simply return the item in its original condition with a completed returns form (you’ll get one of these with your package or can download one here) to us at the below address and we’ll arrange an exchange or refund as you wish. In the event that the item is not returned in the original or resell-able condition (including packaging), the item will be returned and/or a re-stocking fee will be charged. You will be contacted before any actions are taken.

Fast Processing

We’ll process your request the day we receive it, but please allow 2 working days just in case we are extra busy or the postman gets abducted by aliens! You can do this for refunds anytime within 14 days from the date you received the item, or anytime within 60 days if you would simply like to exchange for another size/colour or similar product.

Easy returns

We completely understand that having the right fit and/or style is crucial to your comfort and performance, that’s why we always recommend that you come in and try before you buy; however if this isn’t possible and you find that what you have bought from us isn’t quite right, then send it back and try again!

Unlimited returns

You can do this as many times as you like until you get it just right, some places will charge a re-stocking fee, we just want you to be happy, so we won’t charge you a penny; just pop it in the post with a completed returns form to the below address and we’ll send your replacement ASAP.

Get it right first time

Many of our customers buy two pairs of the same shoe a half size apart and then send back the one that doesn’t fit; if you want to do this just let us know when you order and we’ll even send you a pre-addressed mailbag to return the unwanted pair, all you’ll need to do is pay the postage; easy!

Please note, all returns must be received in the original state they were received in, should the item(s) be deemed unfit for resale and/or damaged in anyway charges may apply to your refund/credit. Should this happen all our customers will be notified via email first.