Hoka Cielo X1 3.0 Unisex | Neon Yuzu / Thyme
- Delivery
- Returns
Click & Collect
- Ready for collection within 48 hours (Usually same day)
- Email notification when ready
- Collection from our Portsmouth location
Note - Please bring with you a valid form of ID and your order confirmation.
FREE
Standard Delivery
- Arrives within 2-5 working days
- Dispatched within 24 hours
- Dispatch days Monday-Friday
£3.95
FREE for all orders over £75.00
Express Delivery
- Arrives within 1-2 working days
- Dispatched within 24 hours
- Dispatch days Monday-Friday
£5.99
Special Delivery (delivered before 1pm)
- Arrives next day guaranteed
- Dispatched within 24 hours
- Dispatch days Monday-Friday
Note - order must be placed before 1pm for guaranteed next day delivery. Orders placed after this time will be dispatched the next working day
£8.50
International Delivery
- Arrives within 3-14 working days
- Dispatched within 48 hours
- Dispatch days Monday-Friday
Note - Due to new EU customs policies, delivery times may be delayed.
£19.95
Tracking information
Tracking information
If your order qualifies for a specific type of postage (ie. next day delivery or special delivery) your tracking number will be sent with your confirmation email.
If you have a 'signed for' parcel being delivered, please note that the tracking code will only update at the time a signature is provided. You will not see any updates before this.
Returns & Exchanges
- 14 days from delivery to return an item for a full refund.
- Up to 60 days from delivery to return an item for an exchange, or for a full refund if the item is faulty or defective.
We hope you love your purchase, but if it’s not quite right, returning it is straightforward.
-
Items must be unused and in original, resellable condition, including all packaging.
-
Items returned in a non-resellable condition may be sent back to you or subject to a restocking fee. We’ll always contact you before proceeding.
-
For faulty or defective items, we’ll cover return postage up to £5.00.
Easy returns
We understand that the right fit and style are essential for comfort and performance. That’s why we recommend trying before you buy. If that’s not possible and your purchase isn’t quite right, simply return it and try again!
All returns must be in their original condition. If an item is damaged or unsuitable for resale, charges may apply. In such cases, we’ll notify you by email.
For online orders, you can start a return through you account:
For all other returns, simply return your item to the address below with an enclosed returns form, which can be found here:
Returns Address:
Alexandra Sports
Unit B, Central Square Pavilion
1000 Lakeside, North Harbour
Portsmouth
PO6 3EN
Fast Processing
We’ll process your request the day we receive it, but please allow up to 7 working days. You can do this for refunds anytime within 14 days from the date you received the item.
Missing Deliveries
If your item hasn’t arrived within the estimated time, contact us at 02392 698285 or sales@alexandrasports.com with your order details. We’ll track your parcel and update you. Claims for missing items must be made within 28 days of the estimated delivery date.
Exceptions
Some orders may be delayed or require additional processing. These include:
- Damaged or faulty items – If an item is found to be faulty before dispatch and no replacement is available, we’ll contact you for alternatives or a cancellation.
- Fraud prevention – If your order is flagged as potentially fraudulent, we may contact you for verification before processing.
- Stock errors – Our inventory updates every 5 minutes, but rare errors may occur. If an item is unavailable, we’ll reach out to discuss your options.
