We all change our mind from time to time, some people more than others! So we understand that you may wish to return an item for lots of different reasons; no worries!
Simply return the item in its original condition with a completed returns form (using the button below) to us at the below address and we’ll arrange an exchange or refund as you wish. In the event that the item is not returned in the original or resell-able condition (including packaging), the item will be returned and/or a re-stocking fee will be charged. You will be contacted before any actions are taken.
If you purchased an item via alexandrasports.com or instore after the 14th November, you are entitled to an extended returns period expiring 31st January.
We’ll process your request the day we receive it, but please allow 2 working days just in case we are extra busy or the postman is delayed! You can do this for refunds anytime within 14 days from the date you received the item, or anytime within 60 days if you would simply like to exchange for another size/colour or similar product.
We completely understand that having the right fit and/or style is crucial to your comfort and performance, that’s why we always recommend that you come in and try before you buy; however if this isn’t possible and you find that what you have bought from us isn’t quite right, then send it back and try again!
Get it right first time
Many of our customers buy two pairs of the same shoe a half size apart and then send back the one that doesn’t fit; if you want to do this just let us know when you order and we may be able to provide further advice before dispatch, if not, all you’ll need to do is pay the postage on the return; easy!
Please note, all returns must be received in the original state they were received in, should the item(s) be deemed unfit for resale and/or damaged in anyway charges may apply to your refund/credit. Should this happen all our customers will be notified via email first.
Web Returns Alexandra Sports 140 Gladys Avenue, Portsmouth, Hampshire, PO2 9BL
In the rare event that you haven’t received your item within the estimated time slot then please contact us on 02392 698285 or email: firstname.lastname@example.org with your order details and we can track your parcel and find out what’s happened.
All claims for missing items must be made within 28 days of the estimated delivery date.
Apart from the delivery time exceptions, noted above, we do have a few exceptions where deliveries are either not possible or our customer service team will need to contact you to explain your options before processing and charging for your order; these may result in a slight delay in processing.
Here is a list of examples that may be relevant:
An item from your order is either found to be faulty or damaged before we dispatch and there is no more stock available in this product – we will contact you to discuss alternatives or confirm a cancellation.
You are attempting to order from outside the European Union or to a PO Box address.
Your order is flagged by our system as a possible fraudulent order – apologies if this happens; however, the system makes this decision based upon information from banks and other agencies as well as the combination of items ordered; we will contact you to confirm your identity and order before processing such orders. This is for everyone’s security so please don’t be offended.
Your item is not available – We operate a state-of-the-art live stocking system that is accurate to within 5 minutes; unfortunately even this still leaves room for rare stock control errors where your item may be shown as available; when in fact it is out of stock. On the rare occasion that this may occur, we will contact you to discuss further options.